Hotpoint Recall Information

IF YOU ARE CONCERNED ABOUT THE HOTPOINT WASHING MACHINE RECALL, PLEASE READ THE FOLLOWING

Customers can call Whirlpool’s freephone hotline 0800 316 1442 where an adviser can assist with checking their model and providing further information 7 days a week. Customers can also instantly check if their washing machine is affected by visiting the Whirlpool Website this site includes an online model checker tool, as well as a full list of model numbers.

To check if a washing machine is potentially affected, customers will need both the model number and the serial number of the appliance. Both of these codes can be found inside the door, or alternatively on a label on the rear of the appliance. The call centre agents will guide customers to where to find these labels and what information to provide.

If customers do use their appliance, they should only use cold water cycles of 20C or lower as this significantly reduces the risk. This is because the issue is associated with the washing machine’s heating element being activated during washing cycles above 20C.

The issue affects certain washing machines sold in the UK under the Hotpoint and Indesit brands that were manufactured between October 2014 and February 2018. It does not concern Whirlpool branded washing machines.

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